Dealing with intimidating customers teen dating in our society

11 Jan

In other words, they’re not afraid to put their needs out there. Like learning any skill, being assertive with intimidating people takes practice.Even if they communicate these needs ineffectively at times, we can still learn from them about being bold in stating our opinions, she said.5. And like learning any skill, the more you practice, the better you get at it.That is, we can change our perception of the person, so we no longer feel intimidated by them. Today, we’re talking about other tools you can use.

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I can say with pride that out of many confrontational situation over seven years, only 3 required restraint…

I publish them here because I believe they apply to any walk of lfe, including dealing with customers or clients. Not only does this communicate interest, it will help you in resolving the problem in a manner satisfactory to the customer. Stay calm and focused on the desire to resolve the customer’s problem. If you feel emotional at this stage, simply imagine “switching” that emotion into the body of the person it would be most appropriate for. The valuable thing about this exercise is that it enriches your understanding of the communication between you, giving you greater choice and greater objectivity, while allowing you the opportunity to empathise with someone in a situation where empathy could otherwise be difficult.

Hopefully, you won’t be in a position where you need to consider restraining your clients, but just think about it… When confronted with anger and aggression, the normal response is to prepare for fight or flight by producing adrenalin.

Start practicing this skill in less significant situations.

In the previous piece, psychotherapist Diann Wingert, LCSW, BCD, suggested being assertive with people such as “the barista who always seems to get your coffee order wrong or the co-worker who monopolizes every conversation in the lunch room.” Then work up to individuals who are closer to you or situations that are more challenging.